Shipping Policy
At Dailyapotek, our goal is to make sure that customers in Ukraine who order medicines and health goods have an easy and reliable delivery experience.
Delivery options, methods, times, and restrictions may change based on the product, the destination, the order requirements, and the laws in Ukraine that apply.
1. The ability to deliver
Dailyapotek may be able to deliver to certain areas of Ukraine through delivery systems that are currently available.
Some products or places may have restrictions on where they can be delivered. Orders that include medicines may also have to follow rules about prescriptions, storage, transportation, or other things.
Customers should make sure that the delivery information they give is complete and correct before they place an order.
Time to Process
Orders are usually processed after the necessary information about the order has been checked.
Processing times may be different if:
- Availability of the product.
- Requirements for a prescription or permission.
- Checking the order.
- Confirmation of payment.
- Where the package is going.
- Courier service is available.
- Requirements set by the government.
If there is an unexpected delay that affects your order, we may contact you using the information you gave us when you checked out.
3: When the packages will be delivered
Estimated delivery times are given for your convenience, but they are not guaranteed unless it is made clear otherwise.
Some things that are out of our power, like bad weather, public emergencies, transportation problems, infrastructure problems, courier delays, holidays, or rules and regulations, could make delivery take longer.
4: The cost of shipping
If there are delivery charges, they will be shown to you during the buying process, before you finish your order.
Shipping costs may change based on the type of delivery, where the package is going, the size of the order, and the courier service chosen or available.
5: Tracking an order
If tracking is provided, customers may get information about tracking after their order has been sent out.
It is up to the customer to give the courier correct contact and shipping information so that the delivery goes smoothly.
6: Getting Medicines to People
Getting medicines to people is governed by the rules for pharmaceuticals in Ukraine.
For some medicines, you may need a valid prescription or some other kind of permission before they can be given to you. Some goods may have extra rules that must be followed.
Dailyapotek will follow all the rules that apply to the legal distribution, packaging, transport, and delivery of medicines.
7: Getting Your Order
When customers get their orders, they should look at the package and items inside to see if there is any damage or problems that they can see.
Should you receive an incorrect, damaged, or missing order, please get in touch with Dailyapotek customer service right away and include information about your order along with any photos or other information that may help.
8. The delivery failed or was missed
If a delivery can’t happen because the customer gave wrong information, wasn’t available, or didn’t pick up the package within the time limit, the customer may need to make new delivery plans.
Whether there are any extra fees or limits will depend on the delivery service and the situation.
9: Packages that are broken
If your package looks badly damaged when it gets delivered, please take pictures of it and call Dailyapotek customer service right away.
The problem will be looked at, and we will decide what the best answer is based on the law and our return/refund policy.
10: Returns and money back
Returns and refunds for medicines and health products are governed by Ukrainian law and the needs of the individual product.
Customers should call Dailyapotek before sending any medicine back because some medicines may not be able to be returned or sold again.
For more information, please see our Terms and Conditions and Returns & Refund Policy
11. Changing your address
Before placing an order, customers should make sure that their delivery address is correct.
If you need to change your delivery information after you’ve placed your order, please get in touch with customer service right away. No, we can’t promise that you’ll be able to change your address after your order has been shipped.
12. Limits on delivery
The Dailyapotek store can refuse or limit delivery if it’s needed to follow Ukrainian law, rules about drugs, prescription needs, safety rules, transport restrictions, or other rules that apply.
13. Get in touch with us.
If you have any questions about shipping, delivery times, tracking, or your order, please use the information on our website to get in touch with the Dailyapotek customer service team.
Dailyapotek is an online pharmacy that delivers medicines easily in Ukraine.