Return & Refund Policy

1. Medicine Returns

Some medicinal products can’t be returned or exchanged after they’ve been delivered. This is especially true if returning the product could affect its safety, quality, storage conditions, or authenticity.

Before sending back any medicine, customers should

contact Dailyapotek

Do not send medicines back until our customer service team has given you return instructions.

2. Wrong Products

Please let us know right away if the item you receive does not match what you ordered.

We might ask for:

• What your order number is.
• A detailed account of the problem.
• A picture of the item and its box.
• Anything else that is reasonably needed to look into the order.

In the event that a mistake is proven, we will decide the best way to fix it in line with the law.

3. Products that are broken.

If your order appears to be damaged upon arrival, please take pictures of the damage to the package and product and call Dailyapotek right away.

When it makes sense, we may ask for photos or other proof to help us look into the delivery problem.

If the product was damaged before or during delivery and the customer has a legal right to a remedy, we will work with them to find a good one.

4. Products that are broken or compromised.

If you think a product is broken, expired, defective, improperly packaged, or otherwise not fit for use, stop using it and contact Dailyapotek customer service.

We might need information about the product, like its name, batch number, expiration date, packaging, and the specifics of the order.

If a product’s packaging or seal looks broken, don’t use it.

5. Canceling an Order.

Customers can cancel an order by getting in touch with Dailyapotek right away. It may not be possible to cancel an order that has already been handled, dispensed, shipped, or reached another stage where cancellation is limited by law or pharmaceutical requirements.

Any refunds that are due will be handled based on the method of payment and the law.

6. Money Back

If you are approved for a refund, the amount and way of the refund will depend on the order, the law that applies, and the method of payment that was used the first time.

The payment provider or banking institution may have different refund processing times.

Dailyapotek can’t promise the exact time it will take for a third-party payment provider to return a customer’s account. Number

7. Items that can’t be returned

Because of pharmaceutical laws, hygiene rules, safety concerns, or storage conditions, some medicines and health goods may not be able to be returned or exchanged.

This can include items that have been opened, used, damaged after delivery, stored incorrectly, or harmed in some other way by the customer.

If a product is legally not returnable, this does not change any consumer rights that apply when the product is broken, delivered incorrectly, or covered by other laws.

9. The customer is responsible

Customers need to give correct delivery and contact information and make sure they follow the storage and handling instructions that come with medicines.

It’s possible that Dailyapotek won’t be responsible for problems that happen because the customer gave wrong information, the items weren’t stored properly, were misused, or were damaged after delivery.#9: Refund Exclusions

If allowed by law, a return may not be given if there is a problem because

The customer is abusing the goods. * Improper storage after delivery. * Damage caused by the customer. *Failure to follow the directions about the product. *The customer gave incorrect information. 1) Opening or changing the goods without permission.

This part doesn’t take away any customer rights that Ukrainian law says can’t be taken away

10. How to Ask for a Refund or Return

Contact Dailyapotek’s customer service and give them the following information to get help with a return or refund:

I need your order number.

2. Everything about the item.
3. A brief explanation of the issue.
4. Photographs or other supporting evidence if needed.
5. The best way to reach you.

Our customer service team will look over the request and let you know what to do next, whether you can return, replace, or get your money back

11. Medicines with a prescription

Prescription drugs have to meet extra laws and pharmaceutical standards.

Even though an order has been made, that doesn’t mean that a prescription drug can be sent if the necessary prescription or authorization requirements have not been met.

Prescription medicines will be refunded or canceled in a way that follows Ukrainian law and pharmaceutical standards.

12. Making Changes to This Rule

This Return and Refund Policy may be changed from time to time by Dailyapotek to reflect changes in our services, how we do business, or the laws in Ukraine that apply.

The updated version will be posted on this page along with the date it goes into effect. Number

13. Get in Touch With Us

If you have any questions about returns, refunds, cancellations, damaged items, or wrong orders, please use the information on our website to get in touch with the Dailyapotek customer service team.

“Dailyapotek” is your online pharmacy in Ukraine for medicines and health products.