Return & Refund Policy – Emirates Medicart

Return & Refund Policy for Medicines

Our Return & Refund Policy accounts for the nature of medicines and healthcare products, including applicable safety, hygiene, storage, and consumer protection requirements. Certain medicines may not be eligible for return or exchange once delivered.

Please get in touch with our customer support team before returning any medicine or healthcare product. Do not send products back without receiving return instructions.

Returns for Incorrect Orders

If you receive an item that does not match your order, contact Emirates Medicart as soon as possible. Our team will review your request and advise you on the available resolution.

Please provide your order number, the name of the product received, a description of the issue, and photographs of the product or packaging if requested.

Damaged or Defective Products

If your order arrives damaged, defective, expired, or with packaging that appears tampered with, stop using the affected product and contact our support team promptly.

Keep the original packaging and provide photographs, the product name, and relevant order details when requested. We will review the information and explain the appropriate next steps in accordance with our policy and applicable laws.

Order Cancellation Policy

If you wish to cancel an order, contact Emirates Medicart as soon as possible and include your order number. Cancellation may be limited once an order has been processed, dispensed, or shipped.

Any eligible cancellation will be reviewed according to the order status, applicable requirements, and our terms and conditions. Contacting us does not automatically confirm that an order has been cancelled.

Refund Processing and Eligibility

Refund requests are reviewed individually under our Return & Refund Policy. If a refund is approved, the amount and processing time will depend on the circumstances of the order, the applicable policy, and the original payment method.

Banks and payment providers may require additional time to complete a refund. Our support team can guide you through the process, but processing times may vary.

Products That May Not Be Eligible for Return

For health and safety reasons, we may not accept returns for opened, used, improperly stored, or tampered-with medicines. Eligibility also depends on the product type and applicable regulations.

These restrictions do not remove any consumer rights that may apply to defective, damaged, or incorrectly supplied products. Please get in touch with us for guidance before arranging a return.

How to Request a Return or Refund

To submit a return or refund request, follow these steps:

1. Visit the Contact Us page.
2. Provide your order number and contact details.
3. Explain the reason for your request.
4. Include photographs or other supporting information if requested.
5. Wait for our team to review your request and provide instructions.

Please do not return any product until our support team has advised you how to proceed.

Customer Responsibilities

Customers should provide accurate delivery and contact information when placing an order. Products must be handled and stored according to the instructions supplied with them.

Please report order problems promptly and provide accurate information so we can review your request. Our team will assess each case fairly and explain the available options.

Consumer Protection and Customer Rights

Emirates Medicart aims to handle customer requests fairly and transparently. Nothing in this Return & Refund Policy is intended to exclude or restrict any consumer rights that cannot lawfully be excluded or restricted.

For general information, customers can consult the official UAE Government consumer protection guidance.

Contact Emirates Medicart

If you have questions about our Return & Refund Policy, damaged products, incorrect orders, or cancellation requests, please visit our Contact Us page.

Please include your order number and a clear description of your concern so our team can assist you.

This policy should be read alongside our Shipping Policy and Terms & Conditions. Any policy updates will be published on this page.